FAQS
1. How is pricing determined?
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All cleanouts are priced based on the scope of work, not by counting individual items.Pricing is determined by factors such as property size, volume of contents, accessibility, disposal requirements, and timeline.This approach allows us to provide clear, upfront pricing for everything from residential cleanouts to full property turnovers — without surprises or change orders.
2. Do you offer per-item pricing or single-item pickup?
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Our primary focus is full-service cleanouts, including homes, estates, rental properties, and commercial spaces.Smaller jobs, furniture removal, appliance removal, and trash-outs are often included as part of larger cleanouts. If you’re unsure whether your project qualifies, the best option is to call or text photos so we can advise you properly.👈 This line is important — it keeps calls coming.
3. How quickly can a cleanout be completed?
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Many cleanouts can be scheduled same day or next day, depending on scope and availability.We regularly work around inspection deadlines, court timelines, listings, and re-rent schedules, and we prioritize time-sensitive properties whenever possible.
4. Do I need to be on-site during the cleanout?
No. We frequently work with vacant properties, lockboxes, and unattended access.Optional before-and-after photo documentation is available, allowing homeowners, investors, and out-of-state clients to manage cleanouts without being present.
5. What types of properties do you work on?
We handle cleanouts for:Single-family homesBasements, garages, and whole-house cleanoutsMulti-unit and rental propertiesEvictions and court-ordered cleanoutsEstate and probate propertiesCommercial and mixed-use spacesOur goal is to return properties to clean, usable, rent-ready or sell-ready condition.
6. Are you licensed and insured?
Yes. That’s Junk is fully licensed and insured to perform professional junk removal, cleanouts, and property turnover services.
7. What items can you remove during a cleanout?
We remove most unwanted contents associated with a cleanout, including:Furniture and appliancesHousehold contents and debrisConstruction and renovation materialsGeneral trash and bulk itemsLight demolition debrisHazardous materials are excluded and handled according to local regulations.
8. What areas do you serve?
We provide junk removal and cleanout services throughout Kankakee County, Orland Park, Naperville, Monee, and surrounding Illinois areas.
9. How do I get started?
Getting started is simple:📞 Call 815-418-6115 or📸 Text photos for a fast quoteSend us the address, photos or access details, and your timeline — and we’ll walk you through the next steps.